#REMOTE ASSISTANT SOFTWARE#

Indicates if the session is a one-time session or a periodic session. Table 2: Remote Assistance Page Description The following table describes the information provided for configured Remote Assistance sessions: You return to the Remote Assistance page where the new session has been added: Available states are:Įnter the email ID of the Hewlett Packard Enterprise (HPE) Support contact. The 'session begin' time is the time relative to the Policy Manager server’s time, and is specified in a 24-hour format. Specify the duration of the Remote Assistance session in hours and minutes. Monthly: Initiates a session on a specified day of every month at the selected time. Weekly: Initiates a session on a specified weekday at the selected time. One Time Future: Initiates a session at a specified date and time. Specify the Add Session parameters as described in Table 1, then click Save.Įnter the name of the Remote Assistance session. Navigate to Administration > Support > Remote Assistance.įigure 2 Adding a Remote Assistance Sessionĥ. Enter the HPE Passport Credentials, then click Save.ģ.

#REMOTE ASSISTANT SOFTWARE#

To do so, navigate to Administration > Agents and Software Updates > Software Updates.Ģ. Prior to setting up a Remote Assistance session, you must enter valid HPE Passport Credentials. Sessions can be terminated from publisher and subscriber nodes.ġ. Sessions can be saved and deleted only from the publisher. You can set up a Remote Assistance session on a ClearPass Policy Manager server in either a single node or cluster setup. System terminate-rasession Setting Up a Remote Assistance Session For details, refer to the following System Commands.

A console interface with a command line shell that allows users to execute text input as commands and convert these commands to appropriate functions. if the ClearPass Policy Manager user interface at the customer site is inaccessible, you can configure a Remote Assistance session through the Policy Manager CLI Command-Line Interface. You can terminate a session before its stipulated duration.Ĥ. The Remote Assistance session is terminated at the end of the specified duration. The Support contact receives an email with instructions and credentials to log in to the remote system.ģ. The Administrator sets up a Remote Assistance session.Ģ. The Remote Assistance process is as follows:ġ. Perform proactive monitoring of the Policy Manager server. View and operate the ClearPass Policy Manager user interface to debug any issues the customer is experiencing. ) to a customer's ClearPass Policy Manager server and perform the following tasks: SSH is a network protocol that provides secure access to a remote device. The Remote Assistance feature allows a Support engineer to log in remotely using Secured Shell ( SSH Secure Shell.

Remote assistant